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Refund Policy

Last updated: 24 October 2026

We want every order to arrive. When it doesn't, here's exactly what happens to your money.

  1. 1. Failed orders are refunded

    • Paid from your wallet: if the network or our supplier confirms the order failed, the full amount goes back to your EscriptPay wallet automatically.
    • Paid by card, transfer or USSD: if the order is confirmed as failed, we refund the amount to your original payment method through Paystack. We start the refund as soon as the failure is confirmed; your bank decides how long it takes to show (often a few business days).
    • You don't need to do anything for a confirmed failed order, but you can contact us if you haven't seen your refund.

  2. 2. Pending orders

    If a network is slow, an order can stay “pending” while it is retried and checked — usually minutes, occasionally up to about an hour. Please don't pay again for the same order while it is pending. Once the final result is known, the order is either delivered or refunded as above.

  3. 3. Delivered orders

    • Airtime and data that were successfully delivered to the number you entered cannot be refunded or reversed — this is how mobile networks work.
    • Wrong number: please double-check before paying. If you sent to the wrong number, contact us immediately; we'll ask the supplier, but we can't promise a reversal.
    • Questions about data speed, coverage or how a network counts usage need to go to the mobile network.

  4. 4. Unused wallet balance

    You can ask for an unused wallet balance to be returned by emailing joseescript@gmail.com from the address on your account. We'll confirm your identity and send it back to your original payment method or a bank account in your name.

  5. 5. Charged but no order, or charged twice

    Every payment is matched to exactly one order on our server. If you were debited but don't see the order — or believe you were charged twice — email us your transaction ID (starts with ESCP-), the amount and the date. We'll check with Paystack and either complete the order or refund it.

  6. 6. How to ask for help

    Email joseescript@gmail.com or use the contact form within 30 days of the order, with your transaction ID. We aim to reply within one business day.

Questions? Email joseescript@gmail.com or use the contact form. Please include your transaction ID (starts with ESCP-) for anything about an order.